02 · Team & Performance

Coach the whole floor. Without being on it.

The best servers aren't the loudest ones on a Friday night — they're the ones hitting revenue, upsell, speed, and accuracy consistently, shift after shift. 86ops measures all of it. Every server rated on every shift across seven pillars, every payroll dollar tracked to the position, every schedule decision informed by the actual numbers.

The 86 Score

Seven pillars. One score. Every shift.

Every server on your floor gets a 0–100 composite score on every shift. The score isn't a black box — each pillar is transparent, deliberately weighted, and comes with employee-facing coaching tips so servers see exactly where they stand and exactly what to improve. You get a live leaderboard for the BOH display, a historical leaderboard for reviews, and a full audit trail of discounts, voids, and comps.

Revenue
Total sales generated versus peers
25%
Upsell
Add-on and modifier attach rate
20%
Throughput
Guests served and checks closed
15%
Speed
Table turn time, seat to close
15%
Accuracy
Void and comp rate — fewer is better
10%
Satisfaction
Tip percentage as guest-happiness proxy
10%
Consistency
Score stability from shift to shift
5%
  • Performance tiers: Elite, Strong, Solid, Developing, Focus
  • Individual radar chart with team comparison overlay
  • 14-shift score trend sparkline and personal best tracking
  • Sortable historical leaderboard with trend arrows
  • Discount, void, and comp audit trail per server
  • Top items sold per server for pre-shift coaching
Labour automation

Labour data, handled.

Nightly payroll sync pulls from your scheduling system and keeps the employee roster current without manual touches. Position-to-category mapping feeds FOH, BOH, and management cost analysis. Labour cost is tracked as a percentage of revenue, broken out by category, compared against target, and fed into the daily briefing and weekly report. 86ops scheduling recommendations flag where you're over, where you're under, and which shifts are pacing to miss.

No more re-keying schedules into a spreadsheet. No more catching a labour blowout after the week has closed. The data flows, and 86ops does the reading.

  • Nightly automated payroll and roster sync
  • FOH, BOH, and management category breakdown
  • Labour as percentage of revenue with variance flags
  • 86ops scheduling recommendations for next week
  • Fiscal week and period alignment
  • Full staffing dashboard with source-of-truth tracking
Explore more of the platform

A scored team is only half the engine.

The 86 Score and labour automation plug into the rest of 86ops — the daily briefing, the menu mix, the marketing plan, the back of house.

01 · Daily Ops
Daily Ops

Pre-shift briefings, weekly reports, live pace, and the leaderboard for the BOH screen.
03 · Menu & Beverage
Menu & Beverage

Sales mix, daypart analysis, and three specialist 86ops beverage agents running your programs.
04 · Marketing & Market
Marketing & Market

Weekly marketing plan, competitive intel, guest analytics, events, sports, and weather.
05 · Back of House
Back of House

Purchasing, vendor management, receipt OCR, and the weekly cost-of-sales workbook.

Score the floor. Win the shift.

The 86 Score, a live leaderboard, nightly labour sync, and scheduling recommendations that know your fiscal week.

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